Orders

How to track and trace my order?
Step 1 - Open the Track My Order page Step 2 - Enter your waybill number in the provided field once on the tracking page Step 3 - Click on t...
Fri, 30 Jul, 2021 at 11:00 AM
How to place an order?
Placing an order is simple: 1) Find and locate the items you wish to purchase    2) Add the desired items you would like to pur...
Fri, 30 Jul, 2021 at 11:09 AM
How are the orders packaged?
All of the orders are packed securely and discreetly, in bubble wrap, inside a cardboard box or padded enveloped  -Packaging is dependent on the order quan...
Thu, 22 Oct, 2020 at 3:10 PM
Can i change/modify my order?
Unfortunately no. Once an order has been placed, we are unable to modify or change the order.  Our warehouse management system works with strict rules and ...
Thu, 22 Oct, 2020 at 3:53 PM
I received the wrong order/items
Please email info@optmz.co.za with your order number and information as to the error as soon as possible.  One of our professionals will be in contact w...
Thu, 22 Oct, 2020 at 3:36 PM
Why is my order still "unfulfilled"?
We have recently upgraded our warehousing and fulfilment system to accommodate for the increased demand and to ensure we are able to provide swift and excel...
Tue, 17 Nov, 2020 at 1:01 PM