OPTMZ Support Portal
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OPTMZ Knowledge Base
How to place an order?
How to track and trace my order?
How long does delivery take to get my order?
Where is my order & why has it not arrived yet?
I received the wrong order or items?
See all 8 articles
Do you have a rewards program?
How do i signup for the rewards program?
How do i earn rewards?
How do i redeem rewards?
Do you have a referral program?
Discounts & Coupons
Do you offer discounts?
How do i get the "Introduction" discount?
How to redeem or apply a discount code?
Can i stack multiple discount codes together?
Shipping & Delivery
What shipping or delivery methods are available?
How long does delivery or shipping take?
Can i collect orders from your warehouse?
How much does shipping or delivery cost?
Which couriers do you use for delivery?
See all 7 articles
Payment & Payment Methods
What payment methods are available?
How to make a payment for an order?
What are your banking details?
Can i pay for my order on delivery?
What is PayFlex?
Refunds & Returns
What is your refund policy & how to get a refund?
What is your returns policy?
How to return a product?
Do your products have a warranty?
Products & Product Info
What products & brands do you stock?
Where do you source your products from?
Where can i buy your products from?
Are your products safe?
Do your products work?
See all 15 articles
Resale & Wholesale
Do you offer a reseller or wholesale program?
How do i get my products stocked on your store?
How can i recommend you stocking certain products?
Support & Contact
I have a problem and need help, what now?
What are your contact details?
My Account & Profile
How do i create an account?
How do i login to my account or profile?
I cant login to my account?
How do i reset my account password?
How do i delete my account and details?
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