OPTMZ Support Portal

Orders 8

• How to place an order?
• How to track and trace my order?
• How long does delivery take to get my order?
• Where is my order & why has it not arrived yet?
• I received the wrong order or items?

See all 8 articles

Rewards Program 5

• Do you have a rewards program?
• How do i signup for the rewards program?
• How do i earn rewards?
• How do i redeem rewards?
• Do you have a referral program?

Discounts & Coupons 4

• Do you offer discounts?
• How do i get the "Introduction" discount?
• How to redeem or apply a discount code?
• Can i stack multiple discount codes together?

Shipping & Delivery 7

• What shipping or delivery methods are available?
• How long does delivery or shipping take?
• Can i collect orders from your warehouse?
• How much does shipping or delivery cost?
• Which couriers do you use for delivery?

See all 7 articles

Payment & Payment Methods 5

• What payment methods are available?
• How to make a payment for an order?
• What are your banking details?
• Can i pay for my order on delivery?
• What is PayFlex?

Refunds & Returns 4

• What is your refund policy & how to get a refund?
• What is your returns policy?
• How to return a product?
• Do your products have a warranty?

Products & Product Info 15

• What products & brands do you stock?
• Where do you source your products from?
• Where can i buy your products from?
• Are your products safe?
• Do your products work?

See all 15 articles

Resale & Wholesale 3

• Do you offer a reseller or wholesale program?
• How do i get my products stocked on your store?
• How can i recommend you stocking certain products?

Support & Contact 2

• I have a problem and need help, what now?
• What are your contact details?

My Account & Profile 5

• How do i create an account?
• How do i login to my account or profile?
• I cant login to my account?
• How do i reset my account password?
• How do i delete my account and details?

Mushroom Products 4

• Where are the mushrooms from?
• Do you provide certificates of analysis (COA's)?
• What type of mushroom extract do you use?
• Do you test for heavy metals?